Modern infotainment systems come in several varieties. In my research, I found out that while users enjoyed the numerous features of their infotainment systems, they were also intimidated by them.  Many vehicle owners simply wanted a sunroof,
Competitive analysis shows that infotainment systems are available from practically every automaker.  Ford is one of the only manufacturers that does not allow app functionality and provide the user with additional ways to interact with their v
I was fortunate to get the opportunity to spend the afternoon with a MyFord Touch "power user."  This user was able to recite most voice commands from memory however, adding proof to my theory that trips and customization are best planned in ad
This section of documentation in the owner's manual is dedicated expressly to the infotainment system of a Ford vehicle.  Given all of the features, I found it surprisingly small however, upon further inspection, I realized more information is
This looks like a lot of data because it is. I conducted an online survey and received responses from over 40 participants. The survey responses supported the findings I received from in several person interviews and ethnographic research among user
Research produced a persona who is busy, family oriented, and with a low tolerance for hard to grasp technology.  They would like something that works well but they aren't going to spend a lot of time to learn it because they don't have an abun
This is the storyboard for the persona's most requested user flow developed from interviews and research.  Why must users wait until they are sitting in the vehicle to customize functions? With IoT it's possible to get a head start on technolog
This site map shows the layout of this app. The details of using the app are covered in greater detail with the user flow. 
The "hero" flow of the app illustrates the process for planning a trip and sending it to the vehicle to save time. The app has several other functions and these are detailed in other user flows. All of the research I performed demonstrated that user
The following sequence is the initial userflow illustrated by low fidelity wireframes. Later flows and wireframes illustrate a simplified process that came from feedback, testing, and continued iteration. 
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There are so many great tools to help user experience designers test theories and methods.  One of my favorites is the POP app.  I've had great success with this tool and it helped me test theories that led to refined user flows in later s
User flow affinity diagrams led to iteration and development of the final user flow.  
The following sequence illustrates the revised user flow through use of a low fidelity mockup. After testing the initial flow using a number of methods and utilizing feedback from target users, increased functionality and a shorter user path was ach
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A mid-fidelity wire frame work through allows me to further refine the user's journey.
Mid-fidelity wire frame work through continued.  
Examples of some notification screens that a user is likely to encounter while interacting with MyFord Manager.
Serious consideration should be given to situations where users may encounter a malfunction or even danger. I have illustrated a few of those here. 
Paper prototypes of the interaction design. 
I've built two versions of the interactive model in AxureRP. One model is being used for remote testing and demonstration purposes (pictured), and the second has been loaded onto a handset for field testing. 
Test subject performing a usability study on one of the functioning prototypes - feedback is collected and implemented into iterations of the original idea.
Continued iteration of the wireframe and prototype (landing page cont.)
Wireframe/Prototype continued 
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